Website Terms & conditions

Last updated September 2026

These terms explain what happens when you use our website, place an order for collection, buy an event ticket, purchase a gift card or join one of our subscriptions. We have kept them as clear as possible. Please read the sections that apply to your purchase before ordering.

Nothing in these terms affects the legal rights you have as a consumer.

1. ABOUT US

French & Day Delicatessen is the trading name of French & Day Ltd, a company registered in England and Wales under company number 12790059.

Our registered office and shop are at 55 High Street, Ware, Hertfordshire, SG12 9BA.

You can contact us at delicatessen@frenchandday.co.uk or through the contact page on our website.

2. WHEN THESE TERMS APPLY

These terms apply to purchases made by consumers through our website. Separate terms may be agreed for corporate orders, private hire or other arrangements made directly with us.

Our online shop is currently for collection from our shop and for booking events. We do not offer routine delivery through the website. If we agree to arrange delivery by courier as a special exception, the delivery charge, address, timing and any other arrangements will be confirmed with you separately.

We may update these terms from time to time. The terms in force when we accept your order will apply to that order.

3. AGE RESTRICTIONS

You must be aged 18 or over to order alcohol, book an event where alcohol will be served, or purchase any other age-restricted product.

We operate a Challenge 25 policy. We may ask the person collecting an order or attending an event to provide valid photographic proof of age. We may refuse to supply alcohol or admit someone to an age-restricted event if we are not satisfied that they are 18 or over, or if we believe alcohol is being purchased for someone under 18. A refund will not normally be given where supply or admission is refused for one of these reasons.

4. PLACING AN ORDER

Please check your order carefully before submitting it, including the products, quantities, collection date and contact details.

Placing an order is an offer to buy from us. An automated email or payment receipt only confirms that we have received the order. It does not necessarily mean that we have accepted it. We accept your order when we confirm that it is ready for collection or otherwise expressly confirm acceptance.

We may decline or cancel an order before acceptance if, for example, an item is unavailable, there is an obvious pricing or description error, or we cannot fulfil it safely or lawfully. If you have already paid, we will refund the amount paid to the original payment method.

If part of an order is unavailable, we will contact you. We will not substitute an item without your agreement. You may accept an alternative or cancel the affected part of the order for a refund.

5. PRICES AND PAYMENT

Prices are shown in pounds sterling and include VAT where applicable. The price shown at checkout is the price you will pay unless there is an obvious error that you could reasonably have recognised. Payment is normally taken when you place your order. Payments are processed securely through our payment provider. We do not receive your full payment-card details.

If we owe you a refund, we will normally return it to the original payment method. Your bank or card provider may take additional time to show the refund in your account.

6. COLLECTING AN ORDER

Your order confirmation will state the agreed collection date or time. Collection is from French & Day Delicatessen, 55 High Street, Ware, Hertfordshire, SG12 9BA, during the stated collection window.

Please bring your order confirmation or other information that allows us to identify the order. We may also ask for proof of age or identity where appropriate.

Responsibility for the goods passes to you when you, or someone you have authorised, collects them. Please transport and store chilled or perishable goods appropriately after collection.

7. IF YOU CHANGE YOUR MIND ABOUT ORDINARY GOODS

This section applies to goods bought online that are not covered by one of the exceptions in section 8.

You may cancel your order at any time before collection and for 14 days after you, or someone you nominate, takes possession of the goods. You do not need to give a reason. To cancel, contact us clearly by email, through our contact page or in writing. You may use the cancellation form at the end of these terms, but you do not have to.

After telling us that you wish to cancel, you must return the goods to our shop within 14 days. Unless the goods are faulty or incorrectly supplied, you are responsible for returning them and for any associated cost.

You may inspect the goods as you would in a shop. We may reduce the refund if handling beyond that has diminished their value. Where a product was sealed for health-protection or hygiene reasons, the right to cancel ends if the seal is broken after collection.

We will refund the amount due within 14 days after we receive the returned goods, or after you provide evidence that you returned them, whichever is earlier. We will use the original payment method unless we agree otherwise.

8. FOOD PREPARED, CUT OR ASSEMBLED FOR YOUR ORDER

The statutory right to change your mind does not apply to goods made to your specifications or clearly personalised, or to goods that are liable to deteriorate or expire rapidly. This may include cheese, charcuterie and other food that we have cut, portioned, prepared or assembled specifically for your order.

Our additional cancellation policy is that you may cancel this type of order for a full refund if you contact us more than 48 hours before the agreed collection time. If you cancel within 48 hours, after we have begun preparing the order, or do not collect it, you will not normally be entitled to a refund.

If you cannot collect at the agreed time, please contact us as soon as possible. Where reasonably possible, we will hold a prepared order for up to 48 hours after the agreed collection time. We cannot guarantee that it will retain the same quality, appearance or remaining shelf life. After that period, we may dispose of the order and no refund will be due.

This section does not affect your rights if the goods were faulty, incorrectly supplied or not of satisfactory quality at the agreed collection time.

9. EVENT BOOKINGS

Tickets for tastings and other events are for a leisure activity taking place on a particular date. The statutory 14-day cooling-off right does not apply to these bookings.

Our cancellation policy is as follows:

• If you cancel more than 48 hours before the advertised start time, we will give you a full refund to the original payment method.
• If you cancel within 48 hours of the advertised start time, or do not attend, you will not be entitled to a refund.
• We may agree to transfer your booking to another event, but this is at our discretion, subject to availability and any difference in price.

You may usually give your place to another person, provided that they meet any age or other stated requirements. Please tell us the replacement attendee’s name before the event where possible.

If we cancel an event, we will offer you a full refund to the original payment method. We may also offer a transfer to another event, but you do not have to accept it.

We may make reasonable changes that do not materially alter the event, such as replacing a wine or food item with a suitable alternative. If we make a significant change to the date, location or essential nature of the event, you may cancel for a full refund.

Please tell us about allergies or dietary requirements before booking or as soon as possible afterwards. We will explain what we can reasonably accommodate, but we cannot guarantee that every event will be suitable for every dietary requirement. Please see section 13.

10. GIFT CARDS AND E-GIFT CARDS

Our gift cards and e-gift cards can be used both in our shop and through our online shop. They do not expire.

Gift cards cannot be exchanged for cash, except where the law requires otherwise. We do not give cash change from a gift-card purchase. Any remaining balance stays available on the card.

Please treat a gift card like cash. If it is lost, stolen, damaged or used without permission, contact us as soon as possible. We will help where we reasonably can, but replacement may depend on whether we can identify and verify the card and its remaining balance.

If we refund something originally paid for using a gift card, the relevant amount will normally be returned to the gift card or issued as replacement gift-card credit. Where more than one payment method was used, we will decide the most appropriate way to divide the refund between them.

If you buy a gift card online, the cancellation rights in section 7 apply unless the card has already been used in whole or in part. If it has been partly used, any refund will be limited to the unused balance.

11. THE WINE CLUB AND OTHER PAID MEMBERSHIPS

A subscription renews automatically each month at the price shown when you join, unless you pause or cancel it. The subscription page will explain the benefits included and any collection deadline that applies.

You authorise us and our payment provider to take the recurring payment using your selected payment method. If a payment fails, we may try to take it again and may suspend the subscription and its benefits until payment is received.

You may pause or cancel at any time using the method explained on the subscription page or by contacting us. The pause or cancellation takes effect at the end of the subscription cycle in which we receive it. Your membership remains valid for that paid cycle and you will still receive the wine selection, or other benefit, covered by that payment. No further payment will be taken while the pause or cancellation is effective.

Wine Club selections are for collection from our shop. We will tell you when a selection is ready. Please contact us if you cannot collect within the stated period. Because a selection may include limited or changing stock, we may substitute a wine with one of similar style and value where reasonably necessary.

We may change the subscription price or benefits by giving reasonable advance notice. A change will not take effect before your next subscription cycle. You may cancel before the change takes effect if you do not wish to continue.

We may end a subscription by giving reasonable notice. If we end it during a paid cycle and cannot provide the remaining paid benefit, we will refund the appropriate amount.

12. FAULTY, DAMAGED OR INCORRECTLY SUPPLIED GOODS

We are legally responsible for supplying goods that are as described, of satisfactory quality and fit for any purpose you made known to us before purchase.

Please contact us as soon as reasonably possible if something is faulty, damaged or not what you ordered. For highly perishable goods, the time available to reject them may be shorter than 30 days because it is limited by the period for which the goods could reasonably be expected to last.

Depending on the circumstances and your legal rights, we may offer a refund or replacement. We will cover reasonable return costs where goods are faulty or incorrectly supplied. You do not need the original packaging to exercise your statutory rights, although proof of purchase may help us find the transaction.

13. PRODUCT INFORMATION, ALLERGENS AND AVAILABILITY

We take reasonable care to describe and photograph products accurately. Packaging, vintages, ingredients, appearance and other details may change. Images are illustrative, and colours may appear differently on different screens.

Information about allergens and ingredients is provided on product pages where required and is available from us before you order. If you or someone you are buying for has an allergy or dietary requirement, please contact us before ordering and tell us again when collecting or attending an event. Product recipes and supplier information can change, and our premises handle a wide range of allergens.

We will provide accurate allergen information and explain what we can reasonably accommodate. Unless we have expressly confirmed otherwise, we cannot guarantee the complete absence of traces caused by shared premises, equipment or handling.

14. USING OUR WEBSITE

The content of our website belongs to French & Day Ltd or is used with permission. You may view and print pages for your personal use, but you must not reproduce, sell or exploit our content commercially without permission.

You must not misuse the website, attempt unauthorised access, introduce malicious software, interfere with its operation or use automated methods to extract product information or personal data without permission.

We may suspend or change the website for maintenance, security or operational reasons. This will not affect any rights you already have under an accepted order.

15. OUR RESPONSIBILITY TO YOU

We do not exclude or limit responsibility where it would be unlawful to do so. This includes responsibility for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was made.

These terms apply to consumers. We are not responsible for business losses, including loss of profit, revenue, opportunity or business interruption, arising from a consumer purchase.

We are not responsible for a delay or failure caused by circumstances genuinely outside our reasonable control. If this significantly affects an order or event, we will contact you and take reasonable steps to minimise the effect. Your statutory rights and any express right to a refund under these terms will continue to apply.

16. COMPLAINTS

We hope to resolve any problem quickly and fairly. Please contact us at delicatessen@frenchandday.co.uk, through our website contact page, or at 55 High Street, Ware, Hertfordshire, SG12 9BA. Please include your name, order details and a clear description of the problem.

If we cannot resolve a dispute directly, we will consider whether an appropriate alternative dispute-resolution service could help. We are not currently committed to using a particular ADR provider.

17. OTHER IMPORTANT TERMS

If a court finds that part of these terms is unlawful or unenforceable, the remaining terms will continue to apply.

If we do not enforce a right immediately, that does not mean we have waived it.

The contract is between you and French & Day Ltd. No other person has a right to enforce it, except where the law says otherwise.

18. GOVERNING LAW

These terms are governed by the law of England and Wales. You may bring legal proceedings in the courts of England and Wales. If you live in another part of the United Kingdom, you may also bring proceedings in your local courts where consumer law allows.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel your contract.

To: French & Day Ltd, 55 High Street, Ware, Hertfordshire, SG12 9BA
Email: delicatessen@frenchandday.co.uk

I/We give notice that I/We wish to cancel my/our contract for the following goods or services:

Ordered on/received on:
Name of customer:
Address of customer:
Signature of customer (only if submitted on paper):
Date: